Dealing with customer service has traditionally been a hassle.
Companies, state and local governments, and federal agencies quickly began to recognize the need for the ability to engage their external requesters from anywhere on any device.
The Social Security Administration (SSA) is not immune to modernization efforts, and the need to interact with citizens in the same manner they engage with services in their private lives has never been greater.
In this whitepaper, you'll discover the following benefits of improved digital customer and citizen engagement:
- Reduced operational costs
- Higher contact center efficiency
- Increased revenue retention
- Decreased employee turnover and training costs